Frequently Asked Questions About FOCO
General Questions
What does FOCO stand for?
FOCO stands for "Fans of College and Other Sports". The brand was founded in 2008 by a group of sports enthusiasts who wanted to create high-quality, officially licensed merchandise for college and professional sports teams. The company started with a focus on hats and caps but has since expanded to include a wide range of products such as apparel, accessories, and collectibles.
What began as a small operation in a garage has grown into one of the most recognized names in college sports merchandise. FOCO now partners with over 100 college athletic programs and professional teams, including the NFL, NBA, and MLB. The brand's mission is to provide fans with authentic, officially licensed products that allow them to show their team spirit proudly.
Where is FOCO based?
FOCO's headquarters is located in Indianapolis, Indiana. This strategic location was chosen for its central position in the United States, making it an ideal hub for distribution and logistics. Indianapolis is also home to the NCAA headquarters, which has helped facilitate FOCO's partnerships with college athletic programs.
In addition to its main office, FOCO has regional distribution centers in key markets across the country to ensure fast and reliable shipping to customers. The company's customer service team is also based in Indianapolis, providing support to fans nationwide.
Product-Specific Questions
What materials are used in FOCO products?
FOCO uses a variety of high-quality materials in its products, depending on the type of item. For apparel like hats, shirts, and hoodies, common materials include:
| Product Type | Common Materials |
|---|---|
| Hats & Caps | 60-70% cotton, 30-40% polyester, foam or buckram for structure |
| T-Shirts | 100% cotton or cotton-polyester blends (50/50 or 60/40) |
| Hoodies & Sweatshirts | Cotton-polyester blend (typically 80/20 or 90/10) with cotton fleece lining |
| Neck Gaiters & Bandanas | 100% polyester (quick-drying, moisture-wicking) |
| Lanyards & Keychains | Polyester webbing with metal or plastic hardware |
| Collectibles & Figurines | High-density polyethylene (HDPE) or vinyl with detailed paint applications |
FOCO's materials are chosen for their durability, comfort, and ability to showcase vibrant team colors and logos. All products are made with officially licensed fabrics to ensure authenticity. For customers with specific material preferences, FOCO's product descriptions always list the exact materials used.
How do I care for my FOCO products?
Proper care will extend the life of your FOCO products. Below are general care instructions, but always check the product tag for specific guidelines:
| Product Type | Washing Instructions | Drying Instructions |
|---|---|---|
| Hats & Caps | Spot clean with mild detergent and damp cloth | Air dry to maintain shape |
| T-Shirts & Shirts | Machine wash cold, inside out | Tumble dry low or air dry |
| Hoodies & Sweatshirts | Machine wash cold, inside out | Tumble dry low or air dry |
| Neck Gaiters | Machine wash cold, inside out | Tumble dry low or air dry |
| Collectibles & Figurines | Wipe clean with dry or slightly damp cloth | Not applicable |
Additional Care Tips:
- Avoid using bleach or fabric softeners on apparel to preserve colors and fabric integrity.
- For tough stains on hats, use a soft-bristle brush with mild soap and water.
- Store apparel in a cool, dry place to prevent fading and moisture damage.
- For collectibles, keep them away from direct sunlight to avoid discoloration.
Shipping and Returns
What is FOCO's shipping policy?
FOCO offers several shipping options to accommodate different needs and budgets. All orders are processed within 1-2 business days of receiving payment. Once processed, you will receive a shipping confirmation email with a tracking number.
Shipping Options:
| Shipping Method | Delivery Time | Cost (U.S.) | Notes |
|---|---|---|---|
| Standard Shipping | 5-7 business days | Free (orders over $75), $6.99 (under $75) | Most popular option |
| Expedited Shipping | 2-3 business days | $12.99 | Available for in-stock items only |
| Overnight Shipping | Next business day | $29.99 | Available for in-stock items only |
| International Shipping | 7-14 business days | Varies by country ($15-$50) | Duties and taxes may apply |
FOCO ships to all 50 U.S. states, as well as international destinations. To estimate shipping costs and delivery times for your location, use the shipping calculator at checkout. FOCO does not ship to P.O. boxes or APO/FPO addresses. For international orders, customs processing times may vary and are outside of FOCO's control.
How do I return a FOCO product?
FOCO accepts returns within 30 days of purchase for a full refund, provided the items are in their original condition and packaging. To initiate a return:
Step-by-Step Return Process:
- Log in to your FOCO account on the official website.
- Go to "Order History" under your account settings.
- Select the order containing the item(s) you wish to return.
- Click "Request a Return" and follow the prompts to provide a reason for the return.
- Print the prepaid return shipping label provided (if applicable).
- Pack the item(s) securely in the original packaging and attach the return label.
- Ship the package via the carrier of your choice. For U.S. returns, FOCO covers return shipping costs for defective or incorrect items.
- Once the return is received and processed, you will receive a refund to your original payment method within 3-5 business days.
Important Notes:
- Returns for store credit are also accepted and can be processed without the original packaging.
- Personalized or customized items are not eligible for return unless they are defective.
- FOCO reserves the right to refuse returns that do not meet the conditions outlined above.
- For international customers, return shipping costs are the responsibility of the customer unless the item is defective.
If you encounter any issues during the return process, contact FOCO customer support for assistance. They can guide you through the steps or provide a prepaid return label if needed.
Customer Support
How can I contact FOCO customer support?
FOCO offers multiple ways to get in touch with their customer support team. Whether you have a question about an order, need help with a product, or want to provide feedback, their team is available to assist you.
Contact Methods:
When contacting support, have your order number and any relevant details ready to help expedite the process. FOCO's customer support team typically responds to emails and live chat messages within 24 hours during business days.
What are FOCO's customer support hours?
FOCO's customer support team is available to assist you during the following hours:
| Day | Hours |
|---|---|
| Monday | 9:00 AM - 5:00 PM EST |
| Tuesday | 9:00 AM - 5:00 PM EST |
| Wednesday | 9:00 AM - 5:00 PM EST |
| Thursday | 9:00 AM - 5:00 PM EST |
| Friday | 9:00 AM - 5:00 PM EST |
| Saturday | Closed |
| Sunday | Closed |
Support is available via phone, email, and live chat during these hours. For urgent matters outside of support hours, you can submit a contact form on the FOCO website, and a team member will respond as soon as possible.
Additional Resources
Where can I find more information about FOCO products?
FOCO provides a wealth of resources to help you explore their product catalog, learn about new releases, and find inspiration for your team gear. Here are some of the best places to find more information:
Official FOCO Website:
Visit foco.com to browse the full product catalog, read detailed product descriptions, and watch videos showcasing FOCO products in action. The website also features customer reviews and ratings to help you make informed decisions.
FOCO Blog:
FOCO's official blog features articles about upcoming product releases, team spotlights, and fan stories. It's a great way to stay updated on the latest trends in college and professional sports merchandise.
YouTube Channel:
FOCO's YouTube channel features product showcases, unboxing videos, and behind-the-scenes content. Subscribe to stay informed about new releases and exclusive offers.
Social Media:
Follow FOCO on Facebook, Twitter, and Instagram for updates, promotions, and fan engagement. Social media is also a great place to ask questions and connect with other FOCO enthusiasts.
Newsletter:
Sign up for FOCO's newsletter on their website to receive exclusive offers, early access to new products, and updates on team partnerships. The newsletter is sent out monthly and is a great way to stay connected with FOCO.
